Explore and Apply for Credit Controller jobs in Norwich, United Kingdom

Your new company

Your new role

• Manage and monitor customer accounts to ensure timely payments.
• Develop and implement credit control procedures to improve cash flow.
• Communicate with customers regarding outstanding debts and negotiate payment plans.
• Review and assess credit applications, making informed decisions.
• Maintain accurate records of transactions and correspondence.
• Collaborate with sales and customer service teams to resolve disputes.
• Prepare and present reports on accounts receivable and outstanding debts.
• Provide holiday cover within the team.
• Allocate cash receipts to customer accounts.
• Process agent commissions.
• Send letters, emails, and make calls to chase overdue payments.
• Set credit limits, run credit checks, release orders, and manage customer accounts.
• Liaise with Export/Sales & Trade departments, showrooms, and European agents.
• Resolve customer queries and provide account documentation.
• Post journals for small balance write-offs, refunds, and credits.
• Manage payments via automatic bank transfer (RIBA) for Italian customers.
• Handle general queries and projects within the credit control/accounts department.
• Oversee ledgers for Norway and Sweden (15–20% of daily activity), and provide UK cover when needed.

What you'll need to succeed

• Fluent in Italian and English (written and spoken).
• Proven experience in credit control or accounts receivable.
• Strong understanding of finance principles and credit management.
• Excellent communication and negotiation skills.
• Proficient in Excel and general spreadsheet use.
• High attention to detail and accuracy.
• Ability to manage multiple tasks independently and within a team.
• Tactful and diplomatic, with a friendly and proactive attitude.
• Strong interpersonal skills for liaising with internal departments and external agents.
• Reliable timekeeping and professional work ethic.
• Willingness to integrate into a small, open-plan team environment.

What you'll get in return
Flexible working options available. Also a very competitive salary of up to £36K each year, a discretionary salary uplift depending on company profits. The role is fully office-based in the first year with the potential for hybrid working thereafter.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.