Your new company
BS1 based business

Your new role Are you an experienced Credit Controller working in B2B collections, with a background in the financial services or insurance industry? Reporting to the Customer Collections Team Leader in this essential role you will take full ownership of our B2B collections for a subagent/broker business, ensuring effective account management, timely collection of moneys due, reconciliations and performance reporting.

What you will be doing:

• Actively pursue all outstanding payments and invoices securing timely payment and reducing outstanding debt
• Proactively drive reduction in overdue broker balances
• Regular monitoring and actions to ensure no subagent/broker debtors exceed 60 days
• Build and maintain strong relationships with the subagents/brokers
• Collaboration with other areas of the business including the subagent/broker relationship, Fleet and underwriting administration teams
• Regularly liaising with subagents/brokers via email and phone
• Resolving of any subagent/broker invoice queries both internally and externally
• Reconciling and allocation of payments/accounts
• Ownership of the month end subagent/broker process and a detailed knowledge of the debt ledgers
• Produce monthly debt reporting for FinOps pack and KPI monitoring
• Provide analysis and create monthly reporting on third party collection data
• Actively support the evolution of the department through continuous improvements and process development
• Aid in the coaching and development of other team members to build relationships with the subagents/brokers and business stakeholders.
• Support the team in ensuring they meet and exceed monthly KPIs
• Adherence to business rules and regulations set out by the FCA
• Reporting and supporting analysis of collection performance
• Support colleagues with training
• Implementation and business expert on the ICE subagent/broker collections process
• Owner and maintainer of the subagent/broker contacts list

What you'll need to succeed
What we’re looking for:

• Credit Controller experience essential
• Experience in B2B collections (Preferred but not essential)
• Professional individual with exceptional communication and negotiation skills (written and oral). Confident at communicating at all levels.
• Pro-active approach to problem solving and managing debt
• Able to collaborate with others for successful business and customer outcomes
• A can-do attitude with a passion for learning and continuous improvement
• Taking ownership – ensuring all tasks/duties are completed in full. To be the subject matter expert on B2B debt collection in the business
• Able to take responsibility for achieving personal KPIs and supporting team colleagues to meet team KPIs
• Good organisational skills and ability to prioritise own workload effectively.
• Ability to investigate cases and implement corrective actions as required.
• Proficient in Microsoft Excel

What you'll get in return

• Flexible working options available.
• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services .
• Study support.
• Income Protection and Healthcare schemes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF