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• Provide professional and timely support to clients via calls and emails.
• Manage work orders, quotations, and purchase orders accurately.
• Coordinate with site teams and suppliers to meet service level agreements (SLAs).
• Drive engineering teams to attend callouts and maintenance visits within required timeframes.
• Maintain contract compliance and ensure all work aligns with agreed scope.
• Monitor and update records from initial customer contact through to completion.
• Actively identify and implement innovations to enhance contract performance.
• Maintain QHSE documentation and manage systems for PPM records and reporting.
• Support HR processes such as maintaining staff records and onboarding.
• Communicate effectively across internal teams and external stakeholders.

• Education: GCSE (or equivalent) in English and Maths; A-Level/HNC preferred.
• Skills: Proficient in MS Office (Excel, Word, Outlook, PowerPoint); experience with systems like Dynamics, Concept, Maximo.
• Experience: Previous customer-facing role in a medium-sized business.
• Attributes: Detail-oriented, organised, and able to manage multiple tasks. Strong interpersonal and communication skills with a proactive approach.

• A collaborative and supportive team environment.
• Opportunities for professional growth and development.
• The chance to work on diverse and challenging projects.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.