Job type
TemporaryLocation
BelfastWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Government & Public ServicesPay
£12.31 per hour
Higher Clerical Officer, Belfast, £12.31 per hour,
Your new company
A Large Public Sector/Healthcare Organisation are recruiting for a Band 3 Higher Clerical Officer. To be successful in this role you must have a minimum of 6 months experience within a hospital admin role. It would also be highly desirable if you had experience/training with Epic/Encompass
Your new role
The post holder will support the physiology and medical team within Respiratory/Sleep Investigations in the provision of an administrative service to consultant(s) and teams.
Main Duties / Responsibilities
For all of the following areas the post holder will;
- Undertake any secretarial tasks appropriate to the band as required.
- To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.
- Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organizations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.
- Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.
- Participate in meetings and take appropriate action in line with service provision as appropriate to band.
- Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures.
- Open and prioritise all incoming mail and action accordingly.
- Ensure all medical case notes are appropriately maintained in accordance with Trust Policies and Procedures.
- Obtain patient’s case notes and x-rays as necessary.
- Register new patients and create a new set of patient notes as required.
- Register patients on the waiting list or arrange their admission, as appropriate.
- Collect and collate statistical information.
- Participate in the development of local policies and procedures as appropriate.
- Maintain and record information in relation to statutory procedures and notify the appropriate Authority.
- When necessary deal with fast track referrals to ensure timely appointments are made.
- Assist patients and their carers by arranging translation/interpretation facilities.
- Provide secretarial cover appropriate to the band as and when necessary to ensure an efficient secretarial service is maintained in the absence of colleagues.
- Arrange patient transport as and when required as per local arrangement.
- The post holder will be working in a changing environment. He/she will be expected to adapt to change and undertake other duties within the band of the post as required.
- The execution of other duties (appropriate to the band) which may be assigned from time to time.
What you'll need to succeed
4 GCSEs Grade C or above, to include English Language or equivalent qualifications, and 2 years’ Secretarial/clerical experience*.
OR
NVQ Level 2 in Administration and 2 year’s secretarial experience/ clerical experience*.
OR
3 year’s secretarial / clerical experience* and GCSE Grade C or above in English Language or equivalent qualification.
*at least one year must be within a Health and Social Care setting
•Ability to work as part of a team and on own initiative.
•Good interpersonal and organisational skills.
•Previous experience compiling and producing clear and accurate documents, reports and letters.
•Ability to develop good working relationships with officers of various grade and professions.
•Ability to work to tight timescales whilst meeting targets.
•Knowledge of Microsoft Office, including Word, Access & Power Point.
What you'll get in return
- £12.31 per hour
- Start date 9th September
- 37.5 hours per week
- Belfast
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
