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Your new company

Our client, a collaborative and nurturing international firm, is looking for a Technical Claims Handler to join their Professional Indemnity team in Bristol, who act on numerous high-value and sensitive claims for clients throughout the UK including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers. This role is based in our clients Bristol office however you will be able to work remotely from home for part of the week if desired as the firm operates a hybrid working policy.

Your new role

As a Technical Claims Handler, you will join an already established but growing team that handles professional indemnity claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers.

You will be able to identify gaps in information and investigate notifications effectively protecting the insurer and insured's position. You will also have the opportunity to work collaboratively and with other Claims Handlers and Managers in training and coaching other team members.

The team provides significant value to the wider law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy. The claims are varied, arising out of every aspect of a professional's practice, and as such they require a rigorous and accurate assessment of cover, liability, and quantum.

What you’ll need to succeed

To be successful in this role you will need to be an experienced claims handler along with technical claims knowledge and expertise which demonstrates your experience level. You will need to have a thorough understanding of relevant legislation and legal frameworks and the importance of compliance. On top of this, demonstrable customer service skills with the ability to deal with difficult or demanding situations and clients, along with great communication skills, both orally and in writing is expected. You will need the ability to prioritise effectively and adapt plans, accordingly, consistently producing high quality work even when meeting tight timescales.

Desirable but not essential:

• LLB Law, GDL, ACII, CILEx or equivalent legal qualifications.

• Experience of relationship management (internal and external).

• Previous experience of working with a case management system.

What you’ll get in return

Joining a leading international law practice, alongside a competitive salary, you will have access to a wide range of the firm's benefits. Our client boasts an extensive variety of benefits, including the Cycle to Work Scheme, dental and medical insurance, income protection, gym memberships amongst more. Their brand-new offices are in central Bristol.

What you’ll need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Harriet Chapman at Hays Legal. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.