Job type
PermanentLocation
LondonWorking Pattern
Full-timeSpecialism
ProcurementIndustry
Government & Public ServicesPay
£46,000
Supplier / Customer / Service Lead
Are you passionate about building strong customer relationships and ensuring service excellence? We are recruiting for a Supplier / Service relationship Manager to join our team to deliver high-quality incident assurance across a B2B environment.
This role is about assuring service performance, managing expectations, and maintaining trust through effective supplier management.
Key Responsibilities
- Act as the primary liaison between our organisation and our provider
- Manage relationships across a Supplier Relationship Management (SRM) model
- Ensure incidents are tracked, resolved, and communicated effectively
- Collaborate with internal stakeholders to uphold service standards
- Provide assurance reporting and insights to senior leadership
Who We’re Looking For
We’re seeking someone with:
- Civil Service or Financial Services experience
- Background in Contact Centre operations or Service Assurance
- Strong stakeholder management and communication skills
- A proactive, relationship-focused mindset
