Job type
TemporaryLocation
TorquayWorking Pattern
Full-timeSpecialism
Social HousingIndustry
Government & Public ServicesPay
£16.34 per hour PAYE
2-3 Month Temp - Torquay
Your new company
An exciting opportunity has arisen for a Housing Officer to join a forward‑thinking and community‑focused organisation. The successful candidate will play a key role in delivering a high‑quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods.
This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working.
Your new role
- Deliver a professional and high‑quality housing management service across a designated patch.
- Manage all aspects of tenancy management, including sign‑ups, successions, mutual exchanges, and tenancy breaches.
- Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies.
- Respond to reports of anti‑social behaviour, nuisance, safeguarding concerns and emergency situations.
- Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions.
- Work proactively with internal teams and external agencies including social care, police, health services and support providers.
- Prepare accurate reports, maintain detailed case records and contribute to legal processes where required.
- Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support.
- Promote resident involvement, customer satisfaction and community cohesion.
- Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation.
What you'll need to succeed
We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations.
The ideal candidate will be:
The ideal candidate will be:
Essential Skills & Experience
- Excellent communication, negotiation and interpersonal skills.
- Ability to manage a busy caseload and prioritise under pressure.
- Experience working with tenants, customers or vulnerable individuals.
- Strong record‑keeping, report writing and attention to detail.
- Ability to work both independently and as part of a team.
- Knowledge of safeguarding principles.
- Understanding of housing legislation, welfare benefits and tenancy management.
- Confident using IT systems and digital tools.
- Full UK driving licence and ability to travel between sites.
Desirable
- Experience working in housing management or a related field.
- Understanding of anti‑social behaviour case management and enforcement.
- Experience conducting property inspections or estate management work.
- Knowledge of Choice Based Lettings, universal credit processes or mediation techniques.
- CIH qualification (or willingness to work towards it).
What you'll get in return
- Hybrid working opportunities.
- Support with professional development and housing qualifications.
- A supportive, people‑centred team culture.
- Opportunity to make a real difference to tenants and local communities.
- Mileage and business travel expenses covered.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
