The services of Hays have been retained by our client, a Housing Association based in Belfast, to recruit a Housing Officer on a fixed-term basis for a period of 12 months to cover maternity leave.

Reporting to the Housing Manager, you will be responsible for managing a patch of properties, ensuring the best use of housing stock, rent and void management and anti-social behaviour. This will include:

Allocating properties in accordance with the Housing Selection Scheme.

Carrying out accompanied property viewings as part of the allocations process.

Signing up new tenants, advising them of the conditions of tenancy, assisting with the completion of housing benefit/UC forms.

Managing rent arrears and other tenant charges.

Maintaining an effective filing and computerised diary system in respect of housing management issues, updating tenant information, support plans, household mix, arrears activity as appropriate.

Undertaking tenant visits, providing a support service for any problems, finding a suitable resolution where possible.

Providing targeted signposting and support to customers in relation to welfare benefits, budgeting, money management, fuel poverty and consumer credit.

Managing anti-social behaviour issues / complaints.

Liaising with the maintenance team to manage stock appropriately.

To be considered for this position, you must possess:

A minimum of 1-year experience within the last 5 years in a similar role.

A good understanding of the role and responsibilities of a housing officer.

Knowledge of the Housing Selection Scheme and allocation process.

Knowledge of the Universal Credit / Benefits system.

Knowledge of rent arrears management.

Knowledge of void management

Knowledge of managing Anti -Social Behaviour.

A good working knowledge of Microsoft Office packages, including Word, Excel and Outlook.

This position offers an immediate start with the opportunity to work with an established Housing Association based in Belfast. The wider benefits package includes:

Generous optional contributory pension scheme currently at employer contribution of 19%.

Hybrid working arrangement – 3 days per week in the office.

Occupational sickness scheme.

Private Healthcare option.

Flexitime scheme.

Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.