Explore and Apply for Care Team Leader jobs in Co Antrim, United Kingdom

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Reporting to the IT Service Delivery Manager, you will be responsible for leading a team of 7 IT specialists providing a high level of IT support to end users across campus. The role will lead and manage the 1st and 2nd line IT support function across the Furness campuses, ensuring resources are effectively deployed to meet business needs and deliver a high‑quality, responsive service. You will oversee day‑to‑day operations, ensuring planned deliverables are achieved, while also acting as the first point of escalation for more complex end‑user support issues. A key focus of the role is maintaining excellent service standards, which includes ensuring service KPIs around availability, responsiveness, and customer satisfaction are consistently met, with proactive action taken to address any risks. You will drive timely and effective fault diagnosis and resolution of incidents, problems, and service requests, ensuring clear ticket progression, strong communication with users, and appropriate escalation to third‑line teams where required. You will also play an active role in developing the capability of the team, including mentoring junior colleagues and supporting continuous professional development. Alongside this, you will ensure that processes and procedures are well documented, maintained, and consistently followed, contributing to operational reporting and the ongoing improvement of service delivery, which also includes maintaining accurate asset management practices and contributing to both user‑facing and internal IT knowledge bases. The role will support wider IT service delivery by assisting in implementing operational efficiencies, ensuring appropriate stock levels of devices and equipment are maintained, and responding effectively to cybersecurity incidents. A commitment to continuous improvement, both personally and across the function, will be essential to ensure the IT service remains modern, efficient, and aligned to organisational needs.

What you'll need to succeed

In order to be successful, you will have IT support experience where you have provided both 1st and 2nd line support, ideally mentoring more junior members of staff and handling any escalated issues, with experience in the education sector also being beneficial. From a technical perspective, you will have a strong knowledge of Microsoft 365, and Windows10/11. You will have a proactive approach, be a collaborative team player and be keen to join an organisation where you will be fully supported and have the opportunity for further development. This is an exciting opportunity for a skilled IT professional to move into a role leading a team of specialists.

What you'll get in return

In return, you will be paid a competitive salary of between £31,000 and £34,000, joining a team of just under 40 IT professionals who will all support you upon joining the organisation. You will also receive a local government pension scheme, as well as an attractive benefits package which includes a generous holiday entitlement and access to various health and lifestyle discounts and benefits.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.