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Customer Service Advisor

4721014
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  • Job type

    Temporary

  • Location

    Birmingham

  • Working Pattern

    Full-time

  • Specialism

    Customer Services

  • Industry

    Government & Public Services

  • Pay

    Up to £14.12
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Customer Service Advisor Position based in Birmingham

Your new company

We are looking for a number of Customer Service Advisors to join the Housing Repairs team within Birmingham City Council. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city’s residents with a number of services to ensure stability within the daily lives of the community.


Your new role

Housing Repairs BCC is the largest local authority in Europe and has a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them.

Working hours are Monday to Friday 8am – 8pm on an 8-hour shift rotation basis, with a 15-minute break and a 30-minute lunch break – both unpaid. This is a full-time position.

There will be an 8-week training period based fully in office with an experienced trainer. All candidates will be assessed during the training and will also be required to complete legal paperwork in order to access data-protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home.

Candidates are required to have a good Wi-Fi signal with a suitable workstation to enable working from home. Training and support will continue to be available on an ongoing basis.

What you'll need to succeed

The ideal candidate will have strong customer service skills and have the confidence to work on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with the fast-paced nature of the role. Staff will be required to cover the full contractual period with NO annual leave booked for the first 8 weeks due to the training period.

Please apply for this position without a notice period as this is an immediate start position.

What you'll get in return

As the largest leading local authority in Europe, with their reputation solely built upon their passionate investment people, your employment as a Customer Service Advisor will be a rewarding perk of the job, as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive a competitive wage paid weekly.


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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