Job type
TemporaryLocation
BirminghamWorking Pattern
Full-timeSpecialism
Erp & CrmIndustry
Government & Public ServicesPay
£26.55 per HourClosing date
28 Feb 2026
Rate: £26.55 per hour (Inside IR35)
Location: Birmingham – 2–3 days per week on-site required
Contract: Initial 6-month contract
Contract: Initial 6-month contract
About the Role
Hays are delighted to be supporting a local council in recruiting a Delivery Manager to lead the transformation of their Digital Mail Centre. This is an exciting opportunity to play a key role in a high-profile programme that supports stakeholders across the council.
We are looking for an experienced Delivery Manager with a strong understanding of digital mail centre operations, alongside the technical capability to support the delivery of a complex, multi-team transformation.
Key Responsibilities
- Accountable for the delivery of complex projects, products, and services—often involving multiple teams and carrying high technical or political risk.
- Lead end-to-end delivery of digital products and services, from inception through the full lifecycle into continuous support.
- Apply modern project management principles, ensuring the council makes the best use of data, digital tools, and technology.
- Deliver projects with investment budgets exceeding £5m, acting as the escalation point to resolve issues, mitigate risks, and manage dependencies, commercials, budgets, and resourcing.
- Plan and manage agile or traditional project delivery over 12-month cycles, influencing stakeholders and adapting priorities as needed.
- Collaborate across functions to ensure strong business cases, prioritisation, funding, and resource allocation.
- Champion agile delivery across the organisation—acting as an ambassador for agile methodologies and modern digital practices.
- Lead backlog delivery from inception to deployment, ensuring product features meet user needs, business requirements, and operational considerations.
- Play an active role in the organisation’s transition toward agile ways of working, coaching and supporting teams.
- Manage project budgets, ensuring cost-effectiveness and continuously driving improvements in productivity and technology efficiency.
About You
To succeed in this role, you will bring:
- Experience delivering complex, multidisciplinary digital projects
- Strong stakeholder management skills
- Technical understanding of digital mail centre operations
- A background in agile delivery
- Confidence managing risks, budgets, and delivery timelines
If you’re passionate about driving digital transformation and want to help shape the future of a key council service, please send your updated CV.
