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Your new company

A leading organisation based in Hertfordshire is seeking an experienced Project Manager to deliver critical projects within their Contact Centre portfolio.

Your new role

You will manage the end-to-end delivery of Contact Centre projects, including telephony and CRM integrations. This role involves planning, coordinating testing (SIT/UAT), managing deployments, and ensuring smooth transition into BAU. You’ll work closely with senior stakeholders and technical teams to deliver high-quality solutions.

What you'll need to succeed

• Proven experience as a Project Manager in Contact Centre environments.
• Strong understanding of telephony processes and business lifecycle.
• Experience implementing solutions integrated with Salesforce (Freshdesk, Amazon Connect also desirable).
• Expertise in inbound/outbound call handling and CRM integration.
• Background in delivering IT business system projects (CRM or ERP).
• Skilled in stakeholder management and communication at all levels.

What you'll get in return

• Day rate: £550 per day (via umbrella)
• Contract: 6 months
• Location: Hybrid working in Hertfordshire

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.