• Responsible for the provision of a wide range of professional, technical and administrative support services to staff working within the Building Control Section of the organisation
• Contribute to the delivery and promotion of quality, customer-focused and innovative Building Control services through the effective and efficient handling of callers and enquiries, including the provision of professional and technical advice and signposting associated with all functions delivered by the Building Control Service within the region
• Respond to telephone calls, emails and other enquiries from the public, external agencies, other officers etc.
• Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or, where appropriate, to the relevant officer.
• Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department’s database and providing status reports to the appropriate officer as required
• Assist in the preparation of marketing materials and publications for the service, and in updating the website as appropriate
• Effectively operate manual and computerised information systems across all functions within Building Control. This will include inputting and uploading information, accessing for enquiries and production of reports.
• Create and maintain confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews.
• Organise and attend internal and external multi-agency meetings to take minutes and produce reports or other follow-up action
• Assist officers in the completion and submission of reports and returns, and in the maintenance of registers
• Maintain office systems to manage the flow and storage of files and information both electronically and hard copy.
• Maintain the internal information management system to track work issues, ensuring all queries, requests and complaints are actioned within allocated timeframes.
• Process cheques/cash/credit card payments received by Building Control, assigning appropriate budget codes and maintaining relevant ledgers. Administer petty cash float in accordance with financial controls
• Monitor inventories and carry out stock checks as requested. Raise and accurately code purchase orders and research quotations as required

• Be able to demonstrate, by providing personal and specific examples, that they have at least one year’s relevant Business Support experience in an office environment to include:
• Effective use of computerised information management systems.
• Working as part of a team to deliver frontline customer service to members of the public and/or external organisations.
• The ability to deal efficiently with large volumes of work and prioritise competing demands
• A qualification that demonstrates competency in working with office technology i.e. Word Processing or Typewriting.

• £14.88 per hour
• Full-time working pattern
• Temporary until the end of May
• Located in Ballymena

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