This managed service provider specialises in providing IT support to the education sector across the North West, with a strong presence in the Manchester area, and they have approached Hays seeking an IT Engineer to work in their head office on the outskirts of Bury. This MSP has an excellent reputation in the North West, due to the excellent service they provide to schools, with a very customer-focused approach, and it is key they appoint the right individuals to ensure continuous provision for schools. Reporting to the Service Desk Manager, this role will form an integral part of the wider, already well-established IT team.

As an IT Engineer/Service Desk Engineer, you will join an established team based at the head office, from which the organisation supports schools across the North West and you will be responsible for providing 2nd line IT support. On a daily basis, you will liaise with end users who are on-site in schools and support a range of IT issues which could relate to both hardware and software issues, as well as with bespoke educational technologies. The issues will range from supporting network issues and internet outages, to supporting firewall changes and also more complex issues. You will liaise with end users to provide sound advice around how to solve the issues, and be proactive in preventing future problems occurring.

In order to be successful in securing this position, you will have experience of providing IT support at least at 1st line, ideally, with some 2nd line experience and experience working in the education sector would also be beneficial. Excellent communication skills, as well as rapport-building skills will be essential to ensure you are providing an excellent level of service to educational customers.

In return, you will be paid a competitive salary of between £28,000 and £30,000 dependent on experience, and you will be joining an established team where you will have the opportunity for further development and progression. You will work closely with the wider IT team who will support you in developing your skills and welcoming you into the team.