Hays Technology are currently recruiting an experienced IT Support Analyst to provide effective, proactive monitoring of customer equipment and provide first line support and diagnostics for customers. This is a temporary position and is based in Sheffield.

IT Support Analyst (1st Line)
Sheffield (Hybrid)
£232p/d (Via Umbrella)
Shift work (x1.25 for unsociable shifts)
Initially till March 2025

• Must have experience of working in a first line service desk environment.
• Experience of triage and fault diagnosis is desired.
• You must have excellent communications skills as this is a customer-facing role.
• You must be comfortable making high-volume calls and speaking with people at all levels.
• You will need good computer skills and the ability to manage several applications at once.
• This role will require a BPSS check which will result in additional background checks.
• To ensure that calls are answered within targets.
• To accurately log, update and close event management tickets in a quality and timely manner as per the documented processes and take the required corrective action where quality issues are identified.
• Technical fault co-ordination and wide IT / communications understanding
• Excellent customer focus and an understanding of key customer requirements
• Experience of dealing with internal and external customers/suppliers
• Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)

What you need to do now

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