Explore and Apply for Anti Money Laundering And Financial Crime jobs in London, United Kingdom

• Team Excellence: Lead the Customer Services function to foster a culture of professionalism, high performance, and continuous development.
• Escalation Lead: Act as the primary subject-matter expert for complex queries, ensuring timely resolution and stakeholder communication.
• Performance Management: Implement robust staff development processes, including regular appraisals, competency assessments, and training programs.
• Journey Optimisation: Deliver "best-in-class" customer journeys, balancing the "human touch" with efficient automation and self-service options.
• Quality Assurance: Build and maintain a combined Operational Excellence and Quality Assurance program.
• Governance: Manage the company complaints process and maintain critical documentation, including the Dealer Portfolio Management Procedure.
• Commercial Acumen: Contribute to budgets, forecasts, and targets; ensure the function supports broader business success.
• Risk & Compliance: Identify and mitigate operational risks; ensure all activities comply with legislation and internal policies.

• Proven Leadership: Extensive experience managing and developing Customer Service teams to meet business targets.
• Operational Improvement: Expertise in driving efficiencies via process improvement, automation, and change management.
• Technical Literacy: Experience delivering IT change within a department; Advanced Excel skills (formulae, data analysis) are required.
• Stakeholder Management: Ability to influence both internal executives and external suppliers/partners.

• Adaptive: Thrives in a dynamic, expanding business environment.
• Persuasive: Articulate and diplomatic, with the ability to provide independent thought while supporting commercial goals.
• Principled: Committed to honesty, integrity, and delivering fair outcomes for customers.

• Anti-Money Laundering (AML) & Financial Crime and Data Protection (GDPR).

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