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  • Job type

    Permanent
  • Location

    Gloucester
  • Working Pattern

    Full-time
  • Specialism

    Infrastructure
  • Industry

    Healthcare & Medical
  • Pay

    £25000

IT Administrator

IT Administrator

Gloucester

£25,000


Our Gloucester-based client is seeking an IT Administrator to join their IT Operations Team which leads on IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions.

The role of the Administrator is to support the Deputy Head of IT Operations and the wider IT operations teams in its day-to-day operations, including providing administrative support to help ensure an effective service is provided.

The IT Operations service provides a customer-facing service to resolve customers’ day-to-day technology queries, resolve issues and manage incidents, problems and service requests through to resolution. The post holder will be part of the core hub that will manage real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with any other team as required.

Responsibilities

  • To liaise with colleagues within the team and wider organisation verbally, virtually and via email around various IT queries and requests.
  • Arrange, plan and take comprehensive minutes at departmental meetings, to circulate meeting minutes.
  • Organising and checking user appointments through the ITSM (IT Service Management) tool.
  • Supporting the IT Operations team to provide efficient support to the trust’s service users, ensuring requests and incidents are updated throughout the ticket lifecycle within the ITSM tool.
  • IT Equipment deliveries to any of the GHC sites, driving licence required.
  • The post holder may also be required to complete basic IT equipment set-ups.

Person Specification

  • Experience in a similar role, together with relevant experience in IT support, project tools and environments.
  • Good keyboard and Microsoft Office skills.
  • Working knowledge of office procedures
  • Experience of Service Desk Support tools, such as incident/service request management
  • Proven organisational and administration skills.
  • Good stakeholder management skills, with the ability to communicate with staff in all disciplines and at all levels
  • Good verbal and telephone communication skills








If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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