Job type
PermanentLocation
ScunthorpeWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Business or Management ConsultancyPay
30000 - 32000
PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED – SCUNTHORPE - 32K
CUSTOMER ACCOUNT MANAGER
I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform—and we’re now looking for a passionate Account Manager to champion this product.
About the Role:
As the face of this innovative platform, you’ll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up.
Key Responsibilities:
- Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support.
- Build strong relationships through phone, email, and face-to-face interactions.
- Drive customer retention by following up throughout the year and during renewal periods.
- Attend industry events and conferences across the UK, confidently representing the brand.
- Collaborate with internal teams to support product development and improvement.
- Create and schedule engaging LinkedIn content in partnership with the Head of Marketing.
- Use LinkedIn to build and maintain customer connections.
- Maintain and update company websites with relevant content.
What We’re Looking For:
- Previous experience in account management, training, or a similar customer-facing role.
- A confident, professional communicator with a natural ability to build rapport.
- A proactive team player with a positive, easygoing attitude.
- Comfortable working in a fast-paced environment and contributing to a product from its early stages.
- Tech-savvy and familiar with platforms like Salesforce and LinkedIn.
Ready to be part of something exciting? If you're passionate about customer relationships and want to help shape the future of a cutting-edge SaaS product, we’d love to hear from you.
What you'll get in return
26 days holiday plus stats
- Free parking on site
- 100% working in the office alongside a supportive team
- Bonus scheme and opportunity to progress
- Enhance maternity pay
- Private healthcare
- Gym membership, cycle to work scheme
- EV scheme
- £500 per annum directed at self-learning
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
