Your new company
You will be working for a small organisation based in the South Birmingham area working as an Account Manager in a busy, customer-focused environment. You will join the team on a permanent basis.
Your new role
Within your role you will achieve and aim to exceed personal KPI targets, all centred around retention. You will work within a call-centre environment and communicate via inbound and outbound calls, email and live chat, so excellent communication and customer service skills are crucial for this role. You'll aim to be a high-performing individual within your team and put all your efforts into providing expert advice, resolving queries, overcoming problems, increasing value, providing feedback and professionally handling any objections to help boost retention of your customers. You will work from a shared database, so accurate data entry and attention to detail is required.
What you'll need to succeed
To be successful in this role, you must be comfortable and thrive within a call-centre environment due to heavy phone call work. Although previous call-centre experience is not essential, you must be able to demonstrate your ability during the interview. You must also have relevant and recent customer service experience and be able to provide examples of and demonstrate your call-handling skills. You must be a flexible and open-minded candidate as you may be asked to support wider colleagues to achieve one main goal. You must be friendly, approachable and engaging. This role is a permanent opportunity starting as soon as possible. You must be looking for a permanent position, working 3 days per week in the South Birmingham office, paying £30,000 per annum.
What you'll get in return
This organisation offers excellent benefits, such as a private pension, excellent annual leave entitlement, health and wellbeing benefits and services, an excellent training programme and a highly supportive working environment and management team. Please note, there is free parking on site for this role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
