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Your new company

My client, a leading manufacturing business based in Birkenhead, is seeking a professional Account Manager to join their team on a permanent basis.
Are you a customer-focused powerhouse with a passion for ethical business and sustainable growth? I am on the hunt for a dynamic Account Manager who has a passion for building long-term client relationships and driving growth.

Your new role

The position is offered full-time Monday to Friday and fully office-based. Free parking is available on site.
Some of your duties will include but not limited to
Drive sales growth through upsell, cross-sell, and innovation opportunities aligned with client goals.
Provide accurate sales forecasts and demand planning to support operational requirements.
Build strong, long-term relationships with senior stakeholders in customer organisations.
Act as the primary point of contact for key accounts, proactively resolving issues, handling escalations, and ensuring timely resolutions across supply chain, logistics, and service functions.
Lead and support commercial negotiations – contracts, pricing, SLAs, and volume agreements.
Serve as the commercial lead for projects, coordinating cross-functional teams from concept to launch.
Collaborate internally on cost-saving initiatives, lean manufacturing, and operational efficiencies.
Measure and manage customer service performance, ensuring targets of 95% or above.
Own service performance and delivery of KPIs, ensuring SLAs are in place and met.
Take overall responsibility for each key account, managing margins and customer profitability.
Ensure client satisfaction across products, services, and overall customer experience.
Develop and execute strategic account plans – identifying sales growth opportunities, project pipelines, pricing structures, and commercial development.
Partner closely with the Commercial Manager and Business Development Director to support the onboarding of new business and ongoing account management.

What you'll need to succeed

Exceptional communication skills, thriving in a senior stakeholder environment
Minimum of 2 years with account management – ideally manufacturing
Strong eye for detail
Strong background in strategic account planning, commercial negotiations, and client relationship management.

What you'll get in return

Competitive salary at £37,800
Free parking
Progression opportunities
25 days holiday plus bank holidays
Shut down for Christmas
Supportive work environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.