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Your new company

We are recruiting a Customer resolution specialist to work with one of our partner social housing clients on a temporary basis.

Your new role

This is a full-time role, working from 9 to 5 Monday to Friday in the Accrington office. Initially, you will be expected to attend the office 5 days per week to complete training. Once competent in the role, you will be able to work hybrid, 2–3 days in the office and the rest at home.

You will be taking inbound calls from customers who have complaints, and it will be your role to identify if the complaint can be resolved on the phone there and then or whether it needs to be triaged or passed over to a manager. You will also be responsible for writing up letters in response to customers and dealing with any emails.

What you'll need to succeed

Ideally, you will have dealt with stage 1 or stage 2 complaints for a housing provider and customer resolution and compliant handling experience are essential for this role.
You will require excellent communication skills and be able to build rapport quickly, sometimes taking calls from vulnerable customers.

What you'll get in return

You will receive a competitive hourly rate along with holiday pay accrual, and you will receive on-the-job training.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.