Job type
PermanentLocation
MagherafeltWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
40000
MSP requires a second /third line Engineer
Your new company
Your Company
A leading Northern Ireland-based IT services provider is on a mission to empower businesses through smart, human-centred technology. With a values-driven culture focused on progress, delivery, people, and innovation, the company partners with clients to align IT with business goals, making technology seamless, supportive, and a true driver of growth.
Due to continued expansion, the company is seeking a
Level IT Support Engineer to join its Magherafelt-based team and play a key role in delivering exceptional technical support.
Level IT Support Engineer to join its Magherafelt-based team and play a key role in delivering exceptional technical support.
Your Role
As a Level 2/3 IT Support Engineer, the successful candidate will provide responsive, knowledgeable, and empathetic support across a wide range of technologies. This hybrid role involves both remote and on-site work, supporting SMEs and contributing to infrastructure and cloud projects.
Key responsibilities include:
- Troubleshooting hardware, software, and networking issues
- Supporting Windows servers, desktops, and networking equipment
- Managing VPNs and Microsoft 365 environments
- Performing system monitoring, patching, and security checks
- Documenting client environments and resolutions
- Collaborating with internal teams and liaising directly with clients
What You Need to Succeed
- Experience:
Minimum 3 years in a similar MSP support role - Technical Skills:
- Microsoft Infrastructure (AD, Group Policy, DNS/DHCP, IIS, RDS)
- Networking (VLANs, routing, switching, firewalls)
- VPNs (client-based and site-to-site IPSec)
- Windows Server (2016–2022), Windows 10–11
- Microsoft 365 administration
- Backup & disaster recovery in physical/virtual environments
- Security tools (SentinelOne, CrowdStrike, Fortinet, etc.)
- Soft Skills:
Strong communication, problem-solving mindset, and client focus - Other:
Full UK driving licence and willingness to travel - Desirable:
Relevant certifications (Microsoft, Fortinet, Dell); degree or equivalent experience
What You Will Get in Return
- 30 days annual leave (including bank holidays)
- Company pension scheme from day one
- Private healthcare and wellbeing cover from day one
- Paid technical training and certifications
- Free on-site parking
- Regular team events and a collaborative culture
- Modern tech setup and well-equipped workspace
- Career progression and dedicated development time
- A values-led, people-first work environment
- The opportunity to make a real impact on a growing NI success story
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
