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IT Support Technician 2

4780526
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  • Job type

    Contract

  • Location

    Birmingham

  • Working Pattern

    Full-time

  • Specialism

    Administrators

  • Industry

    Technology & Internet Services

  • Pay

    £19.34/Hr through UMB
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IT Support

Join a leading independent technology and services provider as a Technician 2!

Job Overview:
To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings

Rate
£19.34/Hr through UMB
£14.90/Hr through basic PAYE
£16.92/Hr through Premium PAYE

Location
Accelerator Birmingham: 2 St Philips Place, Birmingham B32RB

Contract
Until 23rd May

Timings: Monday – Friday working hours 09:00 – 05:30

Job Description
  • Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
  • Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
  • Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
  • Share tips and best practices for effective use of Teams
  • Encourage engagement and confidence in using Teams for daily work
  • Record all assistance provided to colleagues

Skills & Experience
  • Strong knowledge of Microsoft Teams features and functionality
  • Ability to communicate clearly and educate users in a friendly, non-technical way
  • Familiarity with Zoom to explain migration differences
  • Comfortable presenting and engaging with both in-person and remote audiences via Teams
  • Excellent interpersonal and facilitation skills

Qualities
  • Supportive, patient, and approachable
  • Positive attitude toward change and adoption
  • Collaborative and proactive in engaging colleagues

Additional Information
Interview Process: Once the profile gets shortlisted, then interview will be conducted

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website  https://webmicrosites.hays.co.uk/web/computacenter-tech

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