Job type
PermanentLocation
LisburnWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
40000
A successful Managed Services Provider requires a Second Line Engineer.
Your Company
A long-established and highly respected managed IT service provider, this company operates across the UK and Ireland, delivering innovative and reliable solutions to a diverse client base.
With a strong track record of growth and a reputation for excellence, the company continues to expand its footprint in the industry. Recognised as a finalist in two categories at the Belfast Telegraph IT Awards, it is clear that this organisation is making waves in the tech sector. The company fosters a culture of continuous learning, professional development, and shared success, making it an exciting place to build a career.
With a strong track record of growth and a reputation for excellence, the company continues to expand its footprint in the industry. Recognised as a finalist in two categories at the Belfast Telegraph IT Awards, it is clear that this organisation is making waves in the tech sector. The company fosters a culture of continuous learning, professional development, and shared success, making it an exciting place to build a career.
Your Role
As a Senior Engineer, the successful candidate will play a key role within a high-performing technical team. This position involves providing expert-level support, resolving complex technical issues, and mentoring junior team members. The role requires a proactive and solutions-focused individual who can take ownership of high-level incidents and drive them to resolution efficiently. The Senior Engineer will also contribute to service improvement initiatives and help shape the future of the company’s technical operations.
Key Responsibilities:
- Delivering 2nd and 3rd line remote support to clients
- Acting as an escalation point for complex technical issues
- Ensuring timely resolution of incidents in line with SLAs
- Maintaining accurate and up-to-date support documentation
- Providing guidance and mentorship to 1st and 2nd line engineers
- Identifying opportunities for process and efficiency improvements
What You Need to Succeed
- Previous experience in a Managed Service Provider (MSP) environment
- Strong knowledge of Office 365 and associated services (Exchange Online, SharePoint, etc.)
- Proficiency with Active Directory, DNS, DHCP, and Group Policy
- Experience with Windows Server technologies, including Remote Desktop Services and Certificate Services
- Familiarity with security appliances such as SonicWALL, WatchGuard, or FortiGate
- Hands-on experience with virtualization platforms like Hyper-V and VMware
- Solid understanding of networking fundamentals (TCP/IP, VPN, DHCP/DNS, Firewalls)
- Excellent communication skills and a customer-first mindset
- A passion for technology and a commitment to continuous improvement
What You Will Get in Return
- A highly competitive salary, reflective of experience and expertise
- Hybrid working model with flexibility between office and remote work
- Paid overtime and a performance-related bonus scheme
- Professional development support, including coaching, mentoring, and accreditations
- Family-friendly policies and a flexible benefits system
- Generous holiday allowance and workplace pension
- Free on-site parking
- A fun, inclusive, and collaborative work environment where your contributions are valued
If this is not right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
