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Your new company

You’ll be joining a not-for-profit organisation dedicated to supporting people across England and Wales. With a strong commitment to service and social impact, the organisation relies on a robust, modern IT infrastructure to ensure that frontline staff can continue delivering life-changing support.

Your new role

As a Service Desk Analyst, you’ll be the first point of contact for internal IT support, delivering high-quality 1st line and some 2nd line assistance. Your work will involve diagnosing and resolving technical incidents, updating and maintaining knowledge articles, and escalating more complex issues to senior teams or third-party providers. You’ll also contribute to IT projects and help drive improvements to customer experience and self-service capabilities. This is a hands-on role requiring collaboration with wider IT teams in a fast-paced environment.

What you'll need to succeed

• Previous experience in a 1st/2nd line Service Desk environment
• Confidence using Microsoft technologies including Windows 10/11, Office 2016, and M365
• Familiarity with Active Directory, Azure Entra ID, and hardware from Dell or Lenovo
• Excellent diagnostic, prioritisation, and communication skills
• A proactive attitude toward learning and contributing to team knowledge
• ITIL Foundation certification (or willingness to work toward it)
• Willingnes to go through NPPV2 / SC clearance
• 
  

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.