Welfare Officer
JOB_53444184726519Job type
TemporaryLocation
CheltenhamWorking Pattern
Full-timeSpecialism
Social HousingIndustry
Property & Real EstatePay
15.00 p/h
Welfare Officer - Cheltenham
Your new company
You’ll be joining a respected organisation committed to providing safe, supportive, and high-quality accommodation services for vulnerable individuals. The team is passionate about making a positive difference in the community, working collaboratively to deliver essential support and ensure compliance with all relevant standards. With a strong focus on professional development, wellbeing, and continuous improvement, you’ll be supported to grow your skills and achieve your career goals. This is an excellent opportunity to join a dedicated team where your work truly matters.
Your new role
Hays is proud to be recruiting for a committed and proactive Welfare Officer to join a dynamic team supporting Service Users (SUs) in Cheltenham. This is a hands-on role focused on delivering high-quality support and ensuring compliance across initial accommodation settings. You’ll manage a caseload of SUs, conduct welfare checks, maintain property standards, and work collaboratively with internal teams and external stakeholders to ensure a safe, supportive environment.
- Manage and support a caseload of Service Users within Initial Accommodation.
- Conduct regular welfare checks and maintain engagement.
- Ensure health and safety compliance across accommodation sites.
- Inspect properties and report defects or maintenance needs.
- Replace/repair inventory items in line with contract requirements.
- Address safeguarding concerns and follow company procedures.
- Liaise with local support agencies and partner stakeholders.
- Support mobilisation and decanting processes as directed.
- Maintain accurate records and documentation in line with KPIs.
- Participate in service development and continuous improvement.
- Conduct regular welfare checks and maintain engagement.
- Ensure health and safety compliance across accommodation sites.
- Inspect properties and report defects or maintenance needs.
- Replace/repair inventory items in line with contract requirements.
- Address safeguarding concerns and follow company procedures.
- Liaise with local support agencies and partner stakeholders.
- Support mobilisation and decanting processes as directed.
- Maintain accurate records and documentation in line with KPIs.
- Participate in service development and continuous improvement.
Location: Cheltenham
Hours: Average 40 hours per week (Shift pattern including nights and weekends)
Salary: 15.00 p/hWhat you'll need to succeed
- Experience in accommodation, housing, or support services.
- Strong communication and organisational skills.
- Ability to work flexibly, including nights and weekends.
- Understanding of safeguarding, equality, and diversity.
- A collaborative and professional approach to service delivery.
You’ll also need to be adaptable and resilient, able to remain calm and professional when faced with challenging situations. A genuine passion for supporting vulnerable individuals, strong problem-solving skills, and the ability to work both independently and as part of a team are essential. Your proactive approach, attention to detail, and commitment to continuous improvement will ensure you deliver the highest standards of service at all times.
What you'll get in return
- A rewarding opportunity to make a real impact in the lives of vulnerable individuals.
- Supportive team environment with ongoing training and development.
- Competitive salary and benefits package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Welfare OfficerJOB_534441847265192025-09-222025-12-20
Talk to Joshua Purnell, the specialist consultant managing this position
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