Your new company

Working for an environmental company based in the beautiful Haldon Forest in Exeter.
This role is temporary to start ASAP.
Hours of work are Sunday - Thursday 9am - 5pm with 1 hour for lunch.
Rate of pay is £12.70 per hour.

Your new role

This Visitor Services Assistant role will promote enjoyable visits to our sites by ensuring a clean, safe and welcoming environment for visitors. There will be a focus on customer service, to include: providing a visitor welcome and dealing with customer enquiries.
Health and Safety will be a priority with minor maintenance works being undertaken.

Provide over the phone and online customer service, responding to enquires and bookings in a timely manner, seeking guidance where appropriate

Monitor P&D machines to ensure they are fully working

Provide face to face customer service at peak times giving advice and information to visitors as well as selling

Memberships and leaflets

Carry out facility checks and ensure that defects are properly recorded and rectified in a timely manner

Assist in the maintenance of recreation facilities including, but not limited to, litter picking, bin emptying, dealing with fly tipping, replenishing toilet consumables, installation and maintenance of signs.

Toilet cleaning may occasionally be required.Respond quickly to unexpected incidents (lost children, cycle accidents, antisocial behaviour...) providing assistance and support to emergency services when required.

Input incidents and accidents into H&S system, collating all relevant information.

What you'll need to succeed

You need to be a people person for this role!
Previous experience in a customer facing role delivering quality services to a diverse customer base.

Excellent communication skills

Excellent team working skills.

Competence in the use of MS Office applications.

Valid driving license - due to the location there is no public buses on this route.

Desirable: A good understanding of relevant health and safety best practice.

Relevant experience of working within practical management and maintenance of a parks and/or a countryside environment.

What you'll get in return

Free parking on site
Weekly pay
Pension contribution
Holiday allowance – accrue as you work

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.