UX Service Dsigner
JOB_53793454776220Job type
ContractLocation
ManchesterWorking Pattern
Full-timeSpecialism
Software DevelopmentIndustry
Banking & Financial ServicesPay
UMB
Urgent Hiring for UX designer
Your New Company
A major UK bank focused on delivering world‑class digital products and services.
You’ll work within UX & Optimisation and collaborate widely across the organisation to improve customer experiences and deliver commercially impactful solutions.
Contractors must be eligible for BPSS clearance.
Your New Role — UX Service Designer
You will:
- Look at full end‑to‑end customer journeys across digital and non‑digital touchpoints.
- Identify opportunities to improve services, processes, and organisational structures.
- Collaborate across teams to create seamless experiences and drive measurable value.
- Lead and manage your own service design projects.
- Conduct discovery, ideation, prototyping, research, and impact measurement.
- Run workshops, engage with stakeholders, and advocate for user needs.
- Ensure solutions align with regulations (including Consumer Duty).
What You’ll Need to Succeed
Experience & Skills
- Degree in UX or relevant field or 2+ years as a Service Designer.
- Strong communication, presentation, and stakeholder‑management skills.
- Ability to work independently, prioritise workload, and manage deadlines.
- Experience with:
- Service discovery
- Journey mapping & service blueprints
- Prototyping
- User research (planning, moderating, analysis, recruiting)
- Workshop design and facilitation
- Agile environments
- High attention to detail, customer‑centric mindset, and confidence to challenge where needed.
- Passion for IA, usability, accessibility, and innovation.
Technical Capabilities
- Usability moderating
- Experimental design & test method selection
- Qualitative, quantitative, and statistical analysis
- Strong written and verbal presentations
What You’ll Get in Return
- Opportunity to shape end‑to‑end services with high visibility across the bank.
- Work in a collaborative, strategic UX environment.
- Ability to influence real business outcomes and customer experiences.
- Hybrid working (2 days onsite) in a major financial institution.
What You Need to Do Now
- Ensure you are eligible for BPSS clearance.
- Prepare to demonstrate your service design process, research capability, stakeholder engagement, and examples of end‑to‑end journey improvements.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
UX Service DsignerJOB_537934547762202026-03-052026-06-03
Talk to Philip Robinson, the specialist consultant managing this position
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JOB_53793454776220