User Researcher

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  • Job type

    Contract

  • Location

    Cardiff

  • Working Pattern

    Full-time

  • Specialism

    Projects & Change Management

  • Industry

    Technology & Internet Services

  • Pay

    Paying between £350 to £400 Per Day

  • Closing date

    30 Apr 2026
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User Researcher Contract – Paying between £350 to £400 Per Day, Inside IR35, Based in South Wales

User Researcher Contract – Paying between £350 to £400 Per Day, Inside IR35, Based in South Wales, Hybrid Working, To Start ASAP


Your new company


You will be working with a leading organisation that is based in South Wales.


Your new role


We’re recruiting a User Researcher to support a large scale service transformation programme spanning digital, community and clinical pathways.
You’ll lead research into how people access, experience and move through services, working closely with multidisciplinary teams to ensure solutions are driven by real user needs and insights.


Key responsibilities:

  • Deliver qualitative user research across complex services
  • Conduct interviews and workshops with the public and frontline professionals
  • Identify barriers to access, engagement and retention
  • Map end‑to‑end user journeys across digital and non digital channels
  • Synthesise insights into clear, actionable outputs

What you'll need to succeed


  • Strong qualitative user research background

  • Experience working in complex and/or health related environments

  • Confidence handling sensitive topics

  • Able to work in multidisciplinary teams and ambiguous settings


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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Talk to Tom Matherick, the specialist consultant managing this position

Located in Cardiff, 1st Floor, 5 Callaghan Square, Telephone 02920 371821
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