• Lead surveys, polls, interviews, and feedback loops to understand colleague needs.
• Map end‑to‑end user journeys across all Workplace Technology services.
• Identify pain points and translate insights into actionable service improvements.
• Track user experience trends and provide clear reporting to leadership and product teams.

• Design and deliver communication campaigns to support awareness, adoption, and understanding of Workplace Technology services.
• Create engaging content for Viva Engage and internal communication channels.
• Tailor messaging to different user groups to ensure clarity and accessibility.
• Support change and adoption activities for new tools, features, and enhancements.

• Experience in Digital Workplace, Employee Experience, UX Research, Service Design, Technology Adoption, or similar.
• Strong communication and stakeholder management skills.
• Ability to analyse feedback and translate insights into clear, actionable improvements.
• Experience running engagement or communication campaigns.
• Confidence working across multiple technology domains.
• SC Clearance (active or eligible) is essential.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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