1. Assist with the operation, repair, maintenance or ad-hoc small work and project work in support of the Facilities Management service undertaken by the Company at South West Acute Hospital Enniskillen (SWAH). This work will be mechanical, plumbing, electrical, specialist equipment, fabric maintenance etc to fixtures and fittings.
2. Ensure Work Orders (or in the future Personal Digital Assistants - PDAs) are utilised as Company procedure requires, and that work is attended to and completed on time as required by the Contract, completing Risk Assessment beforehand.
3. Ensure work is undertaken as required by the contract, efficiently and to a good standard of quality.
4. Ensure all details on the Work Order are correctly completed and signed off before issue to Supervisor for final sign off and close down in the Facilities Management IT system.
5. Attend Tool Box talks with the Supervisor and attend all other training as determined by the Company.
6. Ensure that the companies' Quality, Health and Safety and Environmental policies and standards are complied with at all times. Actively promote a zero-accident culture.
7. Attend work and comply with the duty rosters to meet the requirements of the contract on a 24-hour x 7 day x 365 days/annum basis and for emergency response.
8. Assist with establishing, maintaining and developing effective working relationships with the client and customers, all staff, external agencies, specialist suppliers and all other relevant groups/companies.
9. Assist with completing service delivery to ensure that client's needs are met in accordance with contractually agreed targets and service level agreements.
10. Fully participate in promoting a culture of learning and continuous improvement.
11. Liaise with all operational teams and client staff, SWAH and NIHG, as required.
12. To ensure customer satisfaction by promoting the highest levels of service in accordance with Mitie & SWAH Quality, Health and Safety, and Environmental standards.
13. Adhere to stated company policies and procedures and carry out all duties in a way which is consistent with and which promotes Mite values.

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