• Monitor, respond, and escalate IT problems via the helpdesk, email, and telephone.
• Provide hardware and software support for staff and student devices.
• Repair and maintain hardware and software installations.
• Manage user accounts in Microsoft Active Directory, MIS software, and other systems.
• Maintain, add, and delete users in the email system in line with procedures.
• Deliver technical support to all users across the Trust.
• Assist with installation of new and existing IT equipment.
• Support users with the VOIP telephone system.
• Provide proactive IT support when on site at any Trust Academy or Central Team Office.

• Strong technical knowledge of IT systems, hardware, and software.
• Experience in troubleshooting and resolving IT issues.
• Familiarity with Microsoft Active Directory and MIS systems (desirable).
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• A proactive approach to supporting users across multiple sites.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.