Your new company

Hays are working in conjunction with a growing business based in Telford who are seeking a proactive and detail-oriented Project Support / Projects Trainee to join our Projects Department. This entry-level role is ideal for someone looking to grow within a dynamic, fast-paced environment while gaining hands-on experience in project coordination and customer engagement.

Your new role

• Assist in creating and maintaining project documentation and folders in line with company procedures.

• Support internal production meetings and track follow-up actions.

• Communicate with customers regarding project requirements, including technical drawings, samples, and shipping details.

• Manage inbound production test samples and coordinate sample storage and distribution.

• Liaise with internal departments including Engineering, Production, and Service.

• Collaborate with Customer Experience teams to enhance service delivery.

• Escalate issues and complaints appropriately.

• Maintain strong customer relationships.

• Adhere to the company’s Quality Management System (QMS) at all times.

• Perform additional duties within skill and competence range as required.

What you'll need to succeed

• Education to Level 3 (essential)
• Willingness to pursue Level 4 / HNC or equivalent (essential)
• Education to Level 4 (desirable but not essential)
• Experience working in an agile, fast-paced environment
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills
• Ambitious and growth-oriented mindset

What you'll get in return

• Structured training and development
• Opportunity to progress within the Projects Department
• Supportive team environment
• Exposure to cross-functional collaboration

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.