We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral on a temp to perm basis after 6 months via agency. This is a full-time role (37.5 hours per week), offering a competitive salary, pension, company sick pay, mileage reimbursement plus training & development opportunities.

You will play an important role in providing intensive housing management and tenancy support to vulnerable adults living within supported housing (low/medium needs - mental health, learning disabilities).

Your new role

• Managing voids, lettings, rent arrears, ASB, safeguarding and any tenancy breaches

• Carrying out property inspections, move ins/outs and health & safety/fire checks, reporting and coordinating repairs where required

• Liaising with contractors, care providers, local communities and external stakeholders

• Ensuring properties are safe, well-maintained, fit for purpose and ready to let

• Keeping up-to-date and accurate records & reports using the internal housing management systems

• Supporting to collect documents from tenants for housing benefit applications and ensuring all paperwork is completed at signup or at the earliest opportunity

• Participating in stakeholder meetings and providing daily/weekly/monthly reports to the management team

What you'll need to succeed

• Proven experience in a social housing setting working with vulnerable adults with a good understanding of housing/tenancy management legislation, principles and best practice

• An understanding of welfare benefits and ability to support with applications

• Experience of managing ASB, safeguarding or other tenancy breach incidents

• Driving licence with access to own vehicle and valid business insurance

• Enhanced Adults DBS check (ideally on update service but new can be carried out upon shortlisting)

What you'll get in return

• Fixed 37.5 hour per week contract Monday to Friday

• Competitive hourly rates/salary

• Temp to perm opportunities

• Weekly pay whilst via agency

• Comprehensive training and induction programme with opportunities for progression

• Pension scheme and company sickness scheme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.