Your new company

We are recruiting a Tenancy Support Officer who can support the St Helens and Knowsley area, picking up an outstanding caseload and also dealing with any new cases that arise. This is a full-time temporary position for a minimum of 2–3 months and is likely to continue longer.

Your new role

In this role you will provide an effective customer-focused tenancy support service, across St Helens and Knowsley, delivering proactive solutions to enable new and existing customers to sustain their tenancy. You will do property viewings, face-to-face tenancy set-ups and be there throughout the allocation process. You will support new tenants during their first few weeks in their home, supporting them with setting up a home, benefit applications and any advice needed regarding setting up utility bills etc. This is a full-time role, working Monday–Friday 9-5pm, and you will mainly be out and about meeting tenants, so access to your own vehicle is essential.

What you'll need to succeed

The successful candidate will have strong interpersonal communication skills and will be proficient in the use of IT systems, with proven planning, coordinating and organisational skills. It is essential you have knowledge of housing legislation and tenancy/housing management best practice and good knowledge of safeguarding both adults and children. Experience of working with external stakeholders to provide tenancy support services will be required, and you must have GCSE Maths and English or equivalent.

A basis DBS will be required for this role.

What you'll get in return

You will receive a competitive hourly rate along with holiday pay accrual, and you will be able to claim back mileage at 0.45p per mile.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.