Your new company

Your new role

Provide effective customer-focused tenancy support in the Knowsley/St Helens area. Delivering proactive solutions to customers to sustain their tenancy.

Ensure a risk-based approach to allocations based on customer's needs, including an agreed support plan, property viewings, face-to-face tenancy sign-ups and regular visits following the commencement of the tenancy.

Providing support to customers in the first few weeks of their tenancy including, setting up a home, benefits / applications advice, low level priority debt advice, sourcing furniture, support to set up utility bills and payment plans, through to referrals.

Point of contact for referrals from internal teams

Assessment of need for accepted referrals, produce agreed support plan with customer and key internal / external stakeholders.

Work with statutory and voluntary agencies, ensuring the best outcomes for customers.

Adhere to Safeguarding policy and procedure, referring customers at risk to relevant / appropriate agencies/Local Authority (LA).

Manage referrals of safeguarding from across the Group, undertaking triage / assessments.

Signpost low-level cases to relevant statutory agencies, taking action to mitigate escalation, supporting

Tenancy Enforcement Officers with serious breaches of tenancy, that significantly impact our customers and the Group.

What you'll need to succeed

Basic DBS Check

What you'll get in return

Competitive Salary
Full Time Hours
Temporary Contract work
Local work in the L32 & L33 area

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne on 01925302334.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.