We're looking to recruit a proactive Tenancy Officer in Liverpool to support our social housing client on a temporary contract until December 2025. This is a full-time role, working 37 hours per week, office-based.

You'll be responsible for handling a range of housing processes, from tenancy changes and mutual exchanges to succession claims and permission requests. You'll be a go-to-person for resolving queries, supporting colleagues, and ensuring customers receive a responsive and respectful service.

Key responsibilities:

• Handle tenancy updates including name changes, household amendments and assignments

• Manage mutual exchange applications and liaise with relevant teams

• Respond sensitively to bereavement-related enquiries and succession claims

• Review and process tenant permission requests, and oversee garage lettings across the organisation

• Triage and respond to complaints submitted via digital channels

What you'll need to succeed

• A confident decision maker with a good knowledge of housing policies and procedures, and experience in a housing or tenancy management role

• A strong communicator who can be tactful and diffuse situations, or manage potentially conflicting scenarios

• Ability to work under pressure and can adapt quickly to changing priorities

• Basic DBS check

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.