We're excited to be recruiting a Tenancy Officer in Merseyside on behalf of a social housing provider, on an ongoing, temporary basis. This is a full-time role, working 37 hours per week with hourly rates between £18 - £21 per hour.

Key responsibilities:

• Working alongside Neighbourhood Officers to support with resolving a range of tenancy management-related requests such as mutual exchange requests, tenancy changes such as name changes & additions to households and processing tenancy assignments, obtaining appropriate documentation

• Carrying out sensitive calls for succession claims following the death of a tenant to determine the tenancy effectively

• Triaging and managing initial complaints generated via email or the company website

• Dealing with garage lettings

• Working with customers and Neighbourhood Officers to deal with tenant permission requests and communicating outcomes in writing to customers

What you'll need to succeed

• Experience of working within a housing/property management role with an understanding of various tenancy agreements, lettings processes, mutual exchanges, successions and garage lettings

• Ability to show empathy and sensitivity when discussing personal matters such as death of family members

• Strong communication and interpersonal skills, both written and verbal

• Confident lone worker with the ability to manage a busy workload and conflicting priorities

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

• Hybrid working where appropriate

• Long-term career opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.