Your new company

Your new role

Tenancy Advisor (2 Roles Available)
Glenrothes
Role 1 – Full-time, fixed term until March 2026
Role 2 – Part-time (approx. 18–21 hours/week), fixed term until December 2025

• Deliver excellent customer service across multiple channels
• Manage housing applications and allocate properties in line with policy
• Conduct property viewings, tenancy sign-ups, and post-allocation visits
• Support tenants at all stages—from application to move-in and tenancy end
• Handle tenancy deposits, void property utilities, and termination processes
• Collaborate with internal teams and external agencies to ensure successful tenancies
• Identify opportunities for service improvement and customer support referrals
• Ensure compliance with housing legislation and internal procedures

What you'll need to succeed

• HNC level qualification in a relevant discipline, housing qualification, or equivalent experience
• Minimum of 2 years’ relevant experience
• Commitment to continuous professional development
• Background in a customer-focused role
• High level of accuracy and attention to detail
• Strong digital and IT skills
• Confident in engaging with a wide range of customers
• Understanding of Data Protection principles
• Knowledge of relevant housing legislation

What you'll get in return

Competitive hourly rate

Supportive team environment
Opportunity to make a real difference in people’s lives

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.