Your new company

Working for a well-established organisation with offices in Thetford.

Your new role

This Temporary Parking Coordinator is a varied job working as part of a 5-person team supporting the administration and customer service functions. Duties include but limited to:

• Monitor the shared parking inbox; responding to car parking queries from the public, as well as internal general enquiries.
• Handle visitor queries over the phone when required, and action any call back requests from our visitors.
• Assist with remote monitoring of barriered car park systems; responding to and assisting visitors over an intercom system.
• Liaise with external contractors and suppliers to manage parking equipment service requests raised by our internal district teams.
• Process visitor refunds as required.
• Raise purchase orders and process invoices.
• Collate and distribute parking information and business intelligence reports.
• Contribution to various support tasks as required, e.g., information and data gathering in preparation for analysis.
• Support the Customer Relations team utilising our CRM Software system.

What you'll need to succeed

• Great customer service skills, including experience of complaints handling.
• Excellent organisation and communication skills.
• Proven administrative ability and strong attention to detail.
• Experience of delivering administrative tasks across multiple work areas or projects, to deadlines.
• Competent IT user with experience of the Microsoft suite of applications (Excel, Word, Teams and Outlook).
• Experienced user of MS Office 365 applications, SharePoint and online portal systems would be advantageous.

What you'll get in return

• A competitive hourly rate
• Hybrid working pattern
• Free on-site parking
• Immediate start and working through until March 2026.

• 37 hours per week
• Hours will be worked across 5 days from Monday to Sunday each week (rota'd hours).
  
  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.