Come and join a growing and hugely successful manufacturing business in Scunthorpe on a temporary basis, with a view to becoming a permanent member of the team!

About the Company
We are a well-established and growing SME based in Scunthorpe, known for our commitment to quality, customer satisfaction, and operational excellence. As we continue to expand, we are seeking an exceptionally capable and experienced Administrator with strong customer service skills to support our team during a busy period. This is a temporary position with the potential to become permanent for the right candidate.

Role Overview
This is a dual-role position combining high-level administrative responsibilities with front-line customer service. You will be the first point of contact for clients and customers, while also supporting internal teams with a wide range of administrative tasks. The ideal candidate will be proactive, highly organised, and confident in managing multiple priorities in a fast-paced environment.

Key Responsibilities

Administrative Duties

Provide comprehensive administrative support to management and operational teams

Sales Administration/customer service
Maintain accurate records, databases, and filing systems
Prepare reports, correspondence, and documentation with a high degree of accuracy
Coordinate internal communications
Assist with marketing

Customer Service Duties

Act as the first point of contact for customer enquiries via phone, email, and in person
Handle customer queries, complaints, and service requests professionally and efficiently
Maintain a high standard of customer care and ensure timely follow-up
Process orders and service requests accurately
Liaise with internal departments to ensure customer needs are met

Person Specification
Essential Skills & Experience:

Proven experience in a similar administrative and/or customer service role
Excellent communication and interpersonal skills
Strong organisational and time management abilities
High attention to detail and accuracy
Proficient in Microsoft Office (Word, Excel, Outlook) and general IT systems
Ability to work independently and as part of a team
Professional, friendly, and customer-focused approach

Desirable:

Experience working in an SME or fast-paced office environment
Familiarity with CRM or ERP systems

What We Offer

A supportive and collaborative working environment
Opportunity to contribute to a growing business
Potential for the role to become permanent
On-site parking and accessible location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.