Join a leading independent banking organisation as a Technician 3.

Job Overview:
The Break Fix Server Engineer is responsible for diagnosing and resolving hardware issues across HP, Dell, and IBM servers. The role involves provisioning, installing, configuring, and decommissioning data centre equipment while ensuring timely support within SLAs. The engineer works closely with internal teams, onsite engineers, and third‑party suppliers, and provides guidance to trainee engineers.

This position requires strong technical skills and flexibility to work on a rotating 24/7 shift pattern.

Tittle: Technician 3
Location: London EC1A 1HQ
Rate: PAYE – £19.38/hr (Basic) or UMB – £25.15/hr (Under IR35)
Start/End Date: 05-Jan-2026 to 31-Dec-2026
Work Schedule: Mon–Thur 09:00–17:30

Key Responsibilities:

• Work on HP, Dell, and IBM servers for diagnosis, repair, and maintenance.
• Perform server provisioning, including installation, configuration, and deployment.
• Carry out rack, stack, and configuration of servers within the data centre environment.
• Provide support and guidance to Trainee Data Centre Engineers when required.
• Troubleshoot hardware faults and coordinate with vendors to arrange replacements.
• Install and decommission equipment, including removal of redundant hardware.
• Deliver expert-level hardware support across supported platforms.
• Ensure proactive communication and updates to customers regarding issue progress and resolution.
• Collaborate closely with the support team to maintain efficient and high-quality technical service within the live data centre environment.
• Liaise with onsite support engineers and teams across other locations.
• Manage all incoming calls and emails directed to the data centre support function.
• Liaise with third party suppliers to log, report, and escalate customer issues.
• Respond to customer requests within the agreed SLA timelines.
• Follow internal escalation processes, ensuring timely updates to management and other technical teams.
• Escalate tickets to 2nd line support as per agreed timelines, continuing to monitor them until full resolution.

Shift Rota
Early: 07:00 – 14:30
Late: 14:30 – 22:00
Weeknight: 22:00 – 07:00
Weekend Day: 07:00 – 19:00
Weekend Night: 19:00 – 07:00

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.

If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!