Technician 2
JOB_53516114737014Job type
ContractLocation
High WycombeWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£14.54/hr – PAYE, £18.87/hr – UMB
Technician 2 | HAYS | High Wycombe
Join a leading independent technology and services provider as a Technician 2.
Job Overview:
We are seeking a proactive and customer-focused IT Support Technician to manage and maintain end-user devices and peripherals across a hub/spoke operational model. This role involves extensive travel between sites, hands-on technical support, and coordination with service providers to ensure smooth IT operations and high service levels.
We are seeking a proactive and customer-focused IT Support Technician to manage and maintain end-user devices and peripherals across a hub/spoke operational model. This role involves extensive travel between sites, hands-on technical support, and coordination with service providers to ensure smooth IT operations and high service levels.
- Location: High Wycombe - High Wycombe
- Daily Rate: £14.54/hr – PAYE, £18.87/hr – UMB
- Contract Day: Oct 2025 till 31-Mar-26 from 8:30 AM to 5:00 PM
Key Responsibilities:
- Manage ticket queues and resolve incidents using ServiceNow (preferred).
- Oversee hub stock levels and coordinate effective disposal of obsolete items.
- Triage and coordinate repairs of faulty devices and peripherals.
- Replenish lockers and ensure availability of IT assets across locations.
- Engage with service providers to escalate and resolve technical issues.
- Identify recurring problems and propose service improvements.
- Maintain accurate records of inventory and service activities.
- Provide excellent customer service to end users across multiple sites.
Key Requirements:
- Basic IT knowledge (hardware/software troubleshooting).
- Strong customer-facing skills with a positive, can-do attitude.
- Highly organised and detail oriented.
- Valid manual driving licence (essential for travel).
- SC Clearance (mandatory).
- Familiarity with ServiceNow or similar ITSM platforms (preferred).
- Willingness to travel frequently (up to 90% of the role).
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/computacenter-tech
Technician 2JOB_535161147370142025-10-222026-01-19
Talk to Daizy Grover, the specialist consultant managing this position
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JOB_53516114737014