About the role

As an End-User IT Support Engineer, you will be responsible for providing deskside and floorwalking support during the migration from Zoom to Microsoft Teams.

Tell me more, tell me more….

Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:

You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.

Shifts:

Monday to Friday (37.5 hours)

Contract: 29/10/2025 – 27/03/26

Location: Gogaburn, Edinburgh

Roles and Responsibilities:

• Setting up/joining meetings, calls, and chat
• Sharing and collaborating on documents in Teams
• Troubleshooting login or MFA issues
• Fixing Teams/Outlook calendar integration
• Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors).
• Coach colleagues on “how do I?” questions (e.g. sharing screens, adjusting notifications, using the mobile app).
• Direct users to self-serve resources and digital training content.
• Capture recurring issues and knowledge gaps to feed back to the project team.
• Carry out other related support tasks as required.

Other stuff we’re potentially looking for:

• Strong attention to detail and ability to follow structured processes.
• Good communication skills and ability to work collaboratively with technical teams.
• Experience in IT hardware handling or similar roles is desirable.

What’s in it for you? –

Our client loves to reward their people for doing a great job.

• This is 5 day per week onsite contract.
• A daily rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 (via a Hays Approved Umbrella Company).

Next Steps

Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.

If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.