Technician 2
JOB_53480684731666Job type
ContractLocation
EdinburghWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Banking & Financial ServicesPay
14.54/hr on PAYE or 18.87/hr on UMB
Contract job in Edinburgh Location
About the role
As a Technician 2 with expertise in the IT domain, you will collaborate with our client’s Technical team. You will be responsible for Technical/IT support.
Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:
You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Contract Period: Start Date : 29-Oct-2025 and End Date : 27-Mar-2026
Location: Edinburgh
Roles and Responsibilities:
Resources will provide deskside and floorwalking support to NatWest colleagues during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, “how do I?” guidance, and adoption support following induction training delivered by QA trainers. The resource will work in tandem with another technician floorwalking on site, and a local resource can be used.
Engineers will:
Support colleagues with Microsoft Teams queries such as:
• Setting up/joining meetings, calls, and chat
• Sharing and collaborating on documents in Teams
• Troubleshooting login or MFA issues
• Fixing Teams/Outlook calendar integration
Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors).
Coach colleagues on “how do I?” questions (e.g. sharing screens, adjusting notifications, using the mobile app).
Direct users to self-serve resources and digital training content.
Capture recurring issues and knowledge gaps to feed back to the project team.
Carry out other related support tasks as required.
What’s in it for you? –
Our client loves to reward their people for doing a great job.
- A daily rate, in-scope IR35, of £ 14.54/hr (PAYE) OR £ 18.87/hr (via a Hays Approved Umbrella Company).
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!
Technician 2JOB_534806847316662025-10-072026-01-04
Talk to Shristy Rathi, the specialist consultant managing this position
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JOB_53480684731666