Technician 2
JOB_53480684731666Job type
ContractLocation
EdinburghWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Banking & Financial ServicesPay
£14.54/hr (PAYE) OR £18.87/hr (Umbrella Company)
IT Support role in Edinburgh Location
About the role
As a Technician 2 with expertise in the IT domain, you will collaborate with our client’s team and will be responsible for Technical/IT support.
Location: Edinburgh
Contract Period: 29-Oct-2025 to 27-Mar-2026
Rate: in-scope IR35, of £14.54/hr (PAYE) OR £18.87/hr (Umbrella Company)
Roles and Responsibilities:
- Resources will provide deskside and floorwalking support to NatWest colleagues during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, “how do I?” guidance, and adoption support following induction training delivered by QA trainers. The resource will work in tandem with another technician floorwalking on site, and a local resource can be used.
- Engineers will support colleagues with Microsoft Teams queries such as:
- Setting up/joining meetings, calls, and chat
- Sharing and collaborating on documents in Teams
- Troubleshooting login or MFA issues
- Fixing Teams/Outlook calendar integration
- Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors).
- Coach colleagues on “how do I?” questions (e.g. sharing screens, adjusting notifications, using the mobile app).
- Direct users to self-serve resources and digital training content.
- Capture recurring issues and knowledge gaps to feed back to the project team.
- Carry out other related support tasks as required.
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technician 2JOB_534806847316662025-10-172026-01-14
Talk to Shristy Rathi, the specialist consultant managing this position
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JOB_53480684731666