Technician 2
JOB_53617624752655Job type
ContractLocation
AldershotWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
£14.54/hr (PAYE) OR £18.87/hr(UMB)
Contract Opportunity - Tech 2 - Aldershot
Join a leading independent technology and services provider as a Technician 2!
Job Overview:
We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery.
We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery.
- Location: Aldershot GU11 2JN
- Daily Rate: An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour (via a Hays Approved Umbrella Company).
- Contract Length: Up to 31/03/2026
- Hours: 37.5 hours per week, Monday to Friday (08:30 – 17:00)
Key Responsibilities
- Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets.
- Handle Hub stock and asset management, including scanning items in/out as per contract requirements.
- Perform hardware triage and repairs for in-warranty devices, liaising with vendors for parts and returns.
- Support laptop deployments, device imaging, and configuration using Intune and other remote tools.
- Conduct locker replenishments and manage disposals through the Hub.
- Provide technical support for Windows 10/11, macOS, and Linux devices, including Dell, Toshiba, HP, and Apple products.
- Assist with backup and recovery using Datto and other third-party tools.
- Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams.
- Monitor and respond to security incidents, applying antivirus and endpoint protection (Defender, Trend Micro, Carbon Black).
- Escalate service issues and suggest improvements to the Team Leader.
- Follow all site regulations and client procedures.
Key Requirements
- Must have SC Clearance
- Experience in IT hardware handling and refresh processes.
- Ability to follow structured migration schedules and instructions.
- Familiarity with workflow management systems.
- Strong attention to detail and organisational skills.
- Good communication and issue reporting capabilities.
Additional Information
Interview Process: Online/In-Person
How to Apply:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technician 2JOB_536176247526552025-12-082026-03-09
Talk to Anurag Gupta, the specialist consultant managing this position
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JOB_53617624752655