Your new company

• Deliver responsive technical support, resolving issues efficiently and professionally.
• Manage service requests and incidents using a PSA system, ensuring timely resolution.
• Lead and contribute to IT projects such as system upgrades, migrations, and hardware deployments.
• Monitor client environments proactively using RMM tools to prevent disruptions.
• Build trusted relationships with clients, acting as a knowledgeable and approachable advisor.
• Stay current with emerging technologies and continuously develop their technical expertise.

• At least 3 years’ experience in a technical support role, preferably within a managed service or business IT environment.
• A Level 5 qualification in an IT-related field or equivalent hands-on experience.
• Strong working knowledge of:
  • Microsoft Windows & Office applications
  • Windows Server (Active Directory, Group Policy, Hyper-V)
  • Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID)
  • Networking fundamentals (TCP/IP, DHCP, DNS, VLANs, VPNs, firewalls)
• Excellent communication and problem-solving skills.
• Strong organisational ability and the capacity to manage competing priorities.
• A full UK driving licence and access to a vehicle.

• Experience with PSA systems (e.g., Autotask)
• Knowledge of Intune, PowerShell scripting, or cloud-managed security
• Exposure to business applications like Sage

• Competitive Salary:
  £30,000 – £38,000 depending on experience, plus overtime.
• Benefits Package:
  Includes private health insurance, company pension, and free on-site parking.
• Work-Life Balance:
  Bangor office location offers a smooth commute with minimal traffic.
• Career Growth:
  Exposure to a wide range of technologies and client environments ensures continuous learning and development.
• Team Culture:
  Join a really friendly, supportive team where contributions are recognised and valued.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.