Technical Support Customer Adviser
JOB_53613754753180Job type
PermanentLocation
LeedsWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
EngineeringPay
30000
Technical Customer Service Adviser
Technical Customer Service Adviser
North LeedsHybrid 2 days from home, 3 days from office
£28,000 - £33,000
Your new role
Are you an engineer or technically minded professional looking to move off the tools into a more customer-focused, office-based role? This is a fantastic opportunity to use your technical knowledge in a new way while developing your career in customer service and product support.
Hays is working with a growing manu factoring business in north Leeds who are looking to hire a Product Support & Customer Service Adviser to join their growing team. You will be the first point of contact for customers who have purchased electrical products , providing technical advice, sales support, and exceptional customer service.
Your main responsibilities will include:
- Assisting customers via phone and email with product queries and troubleshooting.
- Offering technical guidance and advice when needed.
- Supporting the sales team with product information and order processing.
- Ensuring a positive customer experience from start to finish.
- Strong customer service skills with a friendly and professional approach.
- A logical, problem-solving mindset and interest in technical products.
- Ability to explain technical concepts clearly to customers.
- Previous experience in a customer support or technical advisory role is an advantage.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technical Support Customer AdviserJOB_536137547531802025-12-052026-03-06
Talk to Linda Kurth, the specialist consultant managing this position
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JOB_53613754753180