Your new company

Your new role

• Technical Support & Troubleshooting.
• Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
• Diagnose and resolve hardware, software, and workflow issues.
• Escalate complex or unresolved issues to specialist teams where appropriate.
• Customer Support, Enablement & Training.
• Support customers in understanding and using equipment and software effectively.
• Deliver technical guidance and assist with problem-solving.
• Contribute to the development of user guides, FAQs, and training materials.
• Support delivery of training sessions (remote or on-site where required).
• Pre-Sales & Post-Sales Support.
• Collaborate with commercial teams to support demonstrations and technical discussions.
• Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle.
• Knowledge Management & Continuous Improvement.
• Accurately document technical issues, resolutions, and processes.
• Maintain and contribute to internal knowledge bases and customer-facing resources.
• Identify recurring issues and suggest improvements to products, processes, or documentation.
• Cross-Functional Collaboration.
• Work closely with engineering, product, and customer-facing teams to improve overall service delivery.
• Coordinate with field-based teams for issues requiring on-site intervention or repair.

What you'll need to succeed

• Strong technical understanding of equipment, systems, or manufacturing-related technologies.
• Proven ability to diagnose and resolve technical issues across hardware and software.
• Excellent communication skills, with the ability to explain complex technical concepts clearly.
• Strong attention to detail with high-quality documentation skills.
• Experience in a technical support, applications engineering, or similar role.

• Experience within industrial, engineering, or manufacturing environments.
• Exposure to customer-facing technical roles supporting complex products or systems.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.